Please read through our policies and requirements prior to your adventure.

Policies

Participant Requirements

Cancellations & Rescheduling

All reservations are charged in full at the time of booking

Purchased tickets are non-refundable

There is an optional cancellation insurance fee that can be selected at the time of purchase. If you purchase the cancellation insurance, you can cancel your tickets and receive a refund minus the fee ONLY if you cancel more than 24 hours before your scheduled activity

Rescheduling is permitted only with 24 or more hours’ notice of the tour time

Late Arrivals

Tours depart on time. No refunds will be issued for late arrivals. If you fail to meet your appointment, we still incur all the same expenses and may have turned others away.

Weather

All adventures operate rain or shine. Please dress appropriately.

In the event of inclement or severe weather that management deems hazardous, we may cancel your activity. Advance notice may not be possible. Weather cancellations are offered rescheduling or a rain check.

Should severe weather occur while you are on the course, management may choose to discontinue your activity. Discontinued activities are offered rescheduling or a full or partial voucher that is based on your location on the course at the time of discontinuation.

Weight Requirements

ZipLine Hilton Head participants must weigh between 80 and 250 pounds

Aerial Adventure Hilton Head participants must weigh under 265 pounds

Weight limitations are strict. All participants will be discreetly weighed at check-in

Physical Condition

Participants should be in good health, have good upper body strength, and be able to comfortably hold both hands overhead.

All medical concerns, disabilities, and physical and mental handicaps including spectrum disorders must be disclosed prior to booking and listed on the waiver.

Participants should come dressed for the weather and wearing athletic shoes that completely enclose the foot. Shoes that are not permitted include Crocs, Tevas, Chacos, flip-flops, sandals, clogs, heels, and others.

Full-length shirts and other clothing that covers skin are required. ZipLine Hilton Head has the right to deem any article of clothing unfit for our course. Please dress appropriately.

BE ADVISED, YOU CANNOT PARTICIPATE IF:

You are pregnant

You have recent, recurring, or existing injuries

You have a known medical condition that requires immediate medical attention in the event of an emergency

You are wearing a cast or splint

You are under the influence of alcohol, illegal drugs, or prescription medications that may limit your abilities

Personal Belongings

Items not allowed on course include:

keys, pocket knives, multi-tools, and other sharp objects

hats or visors with a brim

bags of ANY kind including, but not limited to, purses, backpacks, wristlets, fanny packs, cell phone holders, etc.

ZipLine Hilton Head reserves the right to deem any item as hazardous

ZipLine Hilton Head Participant Responsibility

All participants must sign a Participant Agreement. Upon booking, you will receive a link to complete your waiver online.

If under 18, a parent or legal guardian must sign the Participant Agreement

If under 15, a parent or legal guardian must sign the Participant Agreement, AND you must be actively accompanied on the tour by a parent or chaperone

***Due to the nature of our tours, ZipLine Hilton Head reserves the right to refuse participation to anyone***

Aerial Adventure Hilton Head Participant Responsibility

All participants must sign a Participant Agreement. Upon booking, you will receive a link to complete your waiver online.

If under 18, a parent or legal guardian must sign the Participant Agreement

If under 10, a parent or legal guardian must sign the Participant Agreement, AND you must be actively accompanied on the course by a parent or chaperone

Age restriction is based on course. All participants must meet age requirements to participate on the different challenge courses

Hear from over 3,765 happy adventurers!

One of the best part of our trip to Hilton Head! It’s worth it when my kids enjoyed it so much! They have done other rope adventures in other places including another country and this one so far is their favorite!

Elaine C.TripAdvisor Review

Wonderful time! What a wide variety, they have courses for kids up to pros! We had such a great time on our honeymoon! We also did the ZipLine which was really cool!

Brooke N.TripAdvisor Review

It was a great time, our tour guides Olivia and Jordyn made it an amazing experience filled with lots of jokes and fun facts and made zipLining easy. Would highly recommend and will definitely do this again!

Stefanny G.TripAdvisor Review

It was a great time, our tour guides Olivia and Jordyn made it an amazing experience filled with lots of jokes and fun facts and made ziplining easy. Would highly recommend and will definitely do this again!

Steven A.TripAdvisor Review

Start your adventure today!