Read through our Frequently Asked Questions and come prepared to experience adventure like never before!
Zipline Tour Age + Requirements
Aerial Course Age + Requirements
Go Kart Requirements
Do I have to purchase tickets in advance?
Booking in advance is highly recommended for our activities as time slots are booked on a first-come, first-serve basis. Please book early to maximize your chances of getting the day and time you prefer. We cannot hold spots for any group or individual without accepting payment for that spot. No time spots may be guaranteed until payment is received. There is also limited availability during off-season months. For more information, please call 843-682-6000.
Can I book a tour or adventure for just one participant?
Yes. However, due to the nature of the activities offered at Adventure Hilton Head, we cannot schedule tours with only one participant flying or climbing. We apologize in advance if an open tour time is not available to book until more participants have scheduled for that time. Because of these limitations, it is possible (though rare) that a single participant may be asked to reschedule a reservation for a different time slot if a scheduling conflict arises for all other participants previously booked for that tour or adventure.
Is a ticket required to watch my friends/family fly?
Tickets are only required for guests who are flying. Feel free to walk around and observe or take pictures! We have trails and benches scattered throughout the park for observers.
Can I receive a refund if I want to cancel my reservation?
Purchased tickets are non-refundable. There is an optional cancellation insurance fee, which you can select at the time of purchase. If you purchase the cancellation insurance, you are able to cancel your tickets and receive a refund minus the fee ONLY if you cancel more than 24 hours before your scheduled tour.
Note: Cancellation insurance is not offered for our GoKarts.
Any cancellation that occurs within 24 hours of the scheduled tour time will not be eligible for refund.
What if I want to reschedule my tour?
Purchased tickets are non-refundable but can be rescheduled with a minimum of 24 hours’ notice. RESCHEDULING IS SUBJECT TO AVAILABILITY. If we do not have availability during the dates you wish to reschedule, you will not receive a refund.
What if we arrive late for our activity?
Activities depart on time. No refunds will be issued for late arrivals. If you fail to meet your appointment, we still incur all the same expenses and may have turned others away.
If my activity starts at a set time, why do I need to check in early?
All participants must fill out a participation agreement before being allowed on any courses. All minors must have their participation agreement signed by an adult 18+ years of age. Participants will also meet the guides who will be conducting their activity and learn information that is specific to the tour site. Due to the nature of our operations, activities depart on time. No refunds will be issued for late arrivals.
Can I do multiple activities in the same day?
Absolutely, but please ensure you leave enough time between activities. We require at least 30 minutes before the start of your next adventure.
Is this tour suitable for pregnant women or anyone with recent injuries?
The tour is only suitable for people in good health. This tour is not suitable for pregnant women or anyone recovering from recent surgery or procedures.
What if I have medical concerns?
Please disclose ALL relevant medical information to your guides during the booking process. This includes but is not limited to: recent surgeries, sprains, strains, pulls, broken bones, stitches, and any condition requiring medication — such as asthma, allergies, heart conditions, diabetes, etc. If you or a member of your party is mentally or physically handicapped, this must also be conveyed to staff ahead of time; this includes any spectrum disorder. Please bear in mind that, although lifestyles may not be altered by these concerns, we will ultimately have to alter our tours and adventures to accommodate those with needs exceeding a typical clients’. We do not advise participating if you have medical concerns that may be aggravated by our activities.
What if I have never ziplined before?
This tour is great for beginners and pros alike! Your experienced guides are great teachers and will tell you everything you need to know.
Are children allowed? Is there a reduced child rate?
Everyone must be at least 10 years of age and weigh between 80 and 250 pounds to participate. There is no reduced child rate.
My children want to do the Zipline Tour, but I am afraid of heights! Will I be too afraid if I accompany my children?
While you will experience seven ziplines, the tour starts low so you can build up confidence as you go. Any child under 15 years of age MUST be accompanied by an adult escort 18+ years of age on the tour.
What courses are kids allowed to climb by age?
Is there a height, age, or weight restriction?
Whenever adult participation is required, the appropriate adult/child ratio must be met. All adult escorts are charged as paying participants and have access to all six of our routes during their adventure.
Minors aged 5-6 may only climb on our two Green Courses and MUST be escorted by an adult in a one-to-one ratio (one adult per one child).
Minors aged 7-9 may traverse the Green Courses and the Blue Courses but MUST be escorted by an adult (one adult per two children).
Minors aged 10-13 may traverse the Green and Blue Courses but MUST be supervised by an adult who is remaining on the property. Minors 10-13 years old can traverse the Single Black Diamond Course but MUST be escorted by an adult (one adult per two children).
Minors aged 14-15 may traverse the Green, Blue, and Single Black Diamond Course but MUST be supervised by an adult who is remaining on the property. Minors 14-15 years old can traverse the Double Black Diamond Course but MUST be escorted by an adult (1 adult per 2 children).
Ages 16+ are free to traverse all our courses without an adult escort, but anyone under 18 must be signed for by an adult who is responsible for the participant for the entire duration of the adventure.
Any minor or a parent or guardian who lists the age of any participant dishonestly or inaccurately not only falsifies information on a legally binding contract but also increases the risk of injury to the child, the escort, our guides, and the other participants on the adventure course.
Regarding a weight restriction, the limit is 265 pounds.
Do I have to be really fit to do the course?
Most people who lead an active lifestyle and are in good health should be able to complete many of the courses. You are able to proceed at a pace that is comfortable for you. You are also welcome to leave the ropes course and take a break within your time limit. Depending on age and physical ability, even the Green courses can be challenging for our younger participants, the Blue courses may provide a significant challenge for some, and the Black courses are very challenging.
How difficult are the ropes courses?
The courses range from easier (Green) to expert (Double Black Diamond). Relative to each person’s ability, the courses are manageable but become more physically challenging as you progress to more difficult courses. If you have not been up in the air before, you may be unsettled at first. You will be in your harness the entire time.
Will there be a guide with us at all times?
While the Aerial Adventure is a self-guided activity, there will be guides at the central tower for the duration of the event.
Will there be any ziplining involved on this adventure?
No, there is no zip lining on our Aerial Adventure. The adventure involves six invigorating obstacle courses. There are age restrictions for the more advanced courses; please see the previous questions for this information.
How old does my child have to be to drive in a Double Kart with me?
All passengers of Double Karts must be at least 3 years old, at least 36″ tall, and weigh 150 pounds or less.
All drivers of Double Karts must be at least 16 years old, possess a valid driver’s license, and weigh 265 pounds or less.
How old does my child have to be to drive themselves?
To drive a Single Kart, riders must be at least 54″ tall and weigh 265 pounds or less.
Are food and beverages available?
There will be water on the course for rehydration. Bottled water, cold drinks, and light snacks are available for purchase at the kiosk. Paddles food truck is also on site.
Is there a restaurant nearby to grab a bite to eat?
Absolutely! Up the Creek Pub & Grill is just next door and has a great water view and a family-friendly menu with burgers, seafood, and salads. Check out their website and menu by clicking here.
Is there a fee for parking?
No, parking is free for all guests.
Are gift certificates available?
Yes! All gift certificates purchased are full price tickets and cannot be discounted to reflect promotions. Gift certificates can be purchased online or over the phone at 843-682-6000.
What clothing should I wear?
Wear comfortable clothing that covers skin and does not allow anything to hang loose or get tangled. Shirts are required. Keep in mind you will be wearing a harness during the duration of the aerial adventure and zip line tours. Long hair must be tied back, and large jewelry must be removed. Dresses, skirts, and bathing suits are not permitted. Sneakers or athletic shoes are required and cannot have any holes/openings. Flip-flops, sandals, clogs, Crocs, Tevas, Chacos, and heels are not permitted. Adventure Hilton Head has the right to deem any article of clothing unfit for our course. Please dress appropriately.
Is there somewhere to store my belongings?
No personal items are allowed while on our aerial adventure and zip line courses. There are certain items not allowed on our go kart track including weapons, sharp objects, bags, straps, and headphones. We have lockers available for rent to store your items, or you can leave them in your car.
Can I bring my camera?
Cell phones and small cameras are not permitted. These can be damaged or dropped while on tour. No photos/videos are to be taken while riding a kart.
Your Aerial Adventure and ZipLine guides will take photos of you while on tour that can be purchased at our kiosk.
What can I bring on tour?
You cannot bring belongings on our aerial adventure and zip line courses. This includes anything sharp such as keys, pocket knives, multitools, etc., hats with a brim/visors, headphones, and any type of bag including but not limited to cell phone holders, wristlets, purses, backpacks, and fanny packs. All belongings should be stored in your car or in one of our lockers. Adventure Hilton Head reserves the right to refuse any item that we deem hazardous from being brought on tour.
Items not allowed on our GoKart track include, but is not limited to, anything sharp such as keys, pocket knives, multitools, etc., weapons, headphones, and any type of bag including but not limited to cell phone holders, wristlets, purses, backpacks, and fanny packs.
Any item that you keep with you on tour including glasses, watches, jewelry, etc. is brought up at your own risk and may be lost, damaged, or hazardous.
Medications can be brought up with you. This information MUST be disclosed to staff.
What equipment is provided?
Harnesses and equipment are provided with your admission ticket.
Hear from over 3,765 happy adventurers!
One of the best part of our trip to Hilton Head! It’s worth it when my kids enjoyed it so much! They have done other rope adventures in other places including another country and this one so far is their favorite!Elaine C.TripAdvisor Review
Wonderful time! What a wide variety, they have courses for kids up to pros! We had such a great time on our honeymoon! We also did the ZipLine which was really cool!Brooke N.TripAdvisor Review
It was a great time, our tour guides Olivia and Jordyn made it an amazing experience filled with lots of jokes and fun facts and made zipLining easy. Would highly recommend and will definitely do this again!Stefanny G.TripAdvisor Review
It was a great time, our tour guides Olivia and Jordyn made it an amazing experience filled with lots of jokes and fun facts and made ziplining easy. Would highly recommend and will definitely do this again!Steven A.TripAdvisor Review